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Shipping Policy

Shipping Process
Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
When Will Your Order Be Processed
If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
Shipping to Alternate Addresses
If you will not be home to sign for your order, Ozuro Jewelry can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $ 1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
Shipping Options
If your order is being shipped via USPS or UPS:
Following shipment, orders usually arrive in one business day (Monday through Friday). Ozuro Jewelry will ship only to a street address, not a P.O. Box address.
Signature requirements:
For orders totaling $500 or more, a signature is required, regardless of any waivers you may have. Orders under $500 may require a signature.
If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 1-888 730-8311 (Toll Free) and a diamond and jewelry consultant will arrange this for you.
If your order is being shipped via USPS Priority Mail®:
Delivery usually occurs within three business days after it is shipped from Ozuro Jewelry (for APO/FPO orders, please see section below for more details).
May arrive on Saturday, at no extra charge. Ozuro Jewelry will ship only to a street address, not a P.O. Box address. No signature is required.
Shipping to APO & FPO Addresses
Because APO & FPO orders must be processed through the military postal service, it may take your package a bit more time to arrive. Ozuro Jewelry ships all APO & FPO orders via USPS Priority Mail and guarantees your package will arrive at the appropriate APO/FPO processing center within 2-4 days. From that point on, we depend on the military postal service to deliver the package to you in a timely manner. We cannot provide a tracking number or specific delivery date. If you are already familiar with sending packages to APO & FPO addresses, you can probably expect your Ozuro Jewelry order to arrive in about the same amount of time.
If you have any questions, please feel free to contact our Customer Service department at service@OzuroJewelry.com or 1-888 730-8311 (Toll Free).
Shipment of Jewelry
Your item will be placed in a tasteful fabric pouch, or in a jewelry box tucked inside the distinctive gift box.
Shipment of Diamonds and Set Rings
When you receive your loose diamond or built ring it will be presented in a ring box. Loose diamonds will be held in place by a tension-secured spring ring. The spring ring is for presentation purposes only and must not be worn.
Need Saturday delivery?
Available in most areas. You may upgrade to this shipping method at checkout. Please contact Customer Service at 1-888 730-8311 (Toll Free) if you have questions.
Signature Requirements for Delivery
If your delivery is over $500 we require a signature for delivery regardless of any waivers you have. If your delivery is under $500 and shipped UPS, they may require a signature. These requirements are for your protection.
Since jewelry is often given for engagement or another special occasion, we will be extremely flexible to help you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home (See Shipping to Alternative Addresses above) to help you maintain your surprise. And please don't hesitate to contact us at 1-888 730-8311 (Toll Free) for any special requests.
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New York, NY 10036
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